Claims Department
Our in-house claims department is staffed by experienced and knowledgeable claims professionals. They are ready and willing to assist you with your auto, property, liability, or workers' compensation claim.
Our goal is to provide you with unparalleled customer service in order to minimize the disruption to your life or your business. After your claim has been submitted, our staff will continue to guide you until your claim's final conclusion.
Whether it is simply answering your questions or advising you on the options that make the most sense for you, our claims department is committed to making your interaction with us a positive experience.
We hope that you will never experience a loss, but rest assured that if you do, our claims department is unmatched in providing the highest level of service in the industry.
The claims department is open from 8:00 AM - 5:00 PM, Monday through Friday. For emergencies after regular business hours, please call our main number (781) 848-8600 and our answering service will telephone a member of our staff who will contact you as soon as possible. For your convenience, you can also report a claim through the “Report a Loss” section of this website.
Email our Claims Manager, John Gillis at jgillis@mcsweeneyricci.com for more information or with any claim questions you may have.
What to do in case of an Automobile Loss
What to do in case of a Property Loss
Claims Information for Safety Insurance Customers
Summer Weather Safety Tips and Reminders
The Federal Emergency Management Agency